What should I do if I do not receive my royalty statement?
First check your Author Center and view your royalty statement. If you earned a royalty but did not receive your statement in the mail. Contact our Customer Support team at email@example.com. We will have to wait 180 days from the issue date of the check, after which we can reissue the check. Note: We don’t mail statements for authors who earned royalties and we don’t email authors who didn’t earn royalties. Check validity is now 180 days and there is no TAT for check recut requests.